Returns

We hope you love your Cuddle Sprouts purchase but understand it doesn’t always work out. Customers can request a return for products ordered from CuddleSprouts.com within 30 business days of delivery, excluding federal holidays. Items must be in unwashed and unworn condition to be eligible for returns. Products must also be in the original packaging with tags.Once your return request is processed, Cuddle Sprouts shall provide a return label at $10, deducted from the total refund amount. 

Upon receipt of the returned item, the Customer will receive a refund as soon as reasonably possible, refunded to the original payment method or in the form of store credit.We do not accept C.O.D. deliveries for returns, exchanges, or any delivery of any sort.

Exchanges

Due to the limited nature of our collections, we cannot guarantee the availability of different sizes, colors, or patterns of a purchased item. Therefore, all exchanges made within 30 days of delivery will be issued in the form of store credit and eligible for use at CuddleSprouts.com. Items must be unwashed and in the original packing with tags. Items showing signs of wear will not be eligible for exchanges.

What items are non-refundable?

The following items are not eligible for returns or exchanges:

• Gift cards
• Items in the clearance section
• Items in sale/clearance section
• Items marked FINAL SALE
• Items that show signs of wear or from which the tags have been removed
• Gift boxes

Gift Returns

Gifts may be returned if products are in an unwashed and unworn condition. Products must have original tags intact. All gift returns will be processed in the form of store credit. You will need a valid order number to proceed with a gift return. No exceptions.

What if my item arrives damaged?

Damaged items MUST be reported within 3 days of receiving the goods, no exceptions.  To report damaged items, please contact hello@cuddlesprouts.com with descriptions and images of the damaged item. We apologize for your damaged items and are happy to offer a full refund.